CUniq HK
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中文
login-icon CUniq HK
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中文

FAQs

Service Plan

Service Plan

OneCard TwoNumbers

OneCard TwoNumbers

HK Real-name Reg

HK Real-name Reg

5G

5G

Online Shop Service

Online Shop Service

Roaming & IDD

Roaming & IDD

After-Sales Service

After-Sales Service

Network

Network

Voice & SMS

Voice & SMS

Value Added Service

Value Added Service

prepaid SIM

prepaid SIM

Common problems you may encounter

How to apply for a monthly plan?

How to check my data or voice usage?

How to check the contract period?

I cannot log in to my account

OTP hasn't come through

Submit address proof for postpaid applications

How to activate prepaid sim card?

How to check my balance, validity, or data usage?

How to check my CN number?

Why I was charged from my balance after I applied data package?